Score from 61 reviews
Portal Xibalba, Playa del Carmen
Reviews, photos, room rates, address, contact- Fraccionamiento, Pueblo Sacbe, 77724 Playa del Carmen, Q.R. Fraccionamiento, Pueblo Sacbe, 77724 Playa del Carmen, Q.R., 77724 Playa del Carmen,
Mexico - 
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Highlights
Parking directly at the property
Sun-filled terrace
Complimentary wi-fi property-wide
Comfortable family rooms
Non-smoking rooms available
Parking directly at the propertySun-filled terraceComplimentary wi-fi property-wideComfortable family roomsNon-smoking rooms availablePlease inform in advance of your expected arrival time. At Portal Xibalba, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Portal Xibalba, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Portal Xibalba, all special requests are subject to availability and may incur additional charges.
At Portal Xibalba, payment by bank transfer prior to arrival is mandatory. After booking at Portal Xibalba, the property will contact you with further instructions.
Cottage with Garden View Description, photos, price, amenities
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- shared bathroom (outside the room)
The unit is equipped with 1 bed.
Room size:
Cottage with Garden View - 10 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2 
Family Room with Balcony Description, photos, price, amenities
- private bathroom
The unit provides 2 beds.
Bedroom 1 – Double bed, Large bed (King size)
Max persons: 3
Deluxe Queen Room Description, photos, price, amenities
- wardrobe/closet,
- sofa,
- dressing room,
- mosquito net,
- bedside socket,
- waste bin,
- non-feather pillow (synthetic)
- shower,
- toilet paper,
- private bathroom,
- bathtub
- dining table,
- full kitchen,
- dining area
- towels
- view,
- garden view
The spacious double room features a dining area, a wardrobe, as well as a private bathroom boasting a bath and a shower. The double room's kitchen is available for cooking and storing food. The double room provides a dressing room, a sofa and garden views. The unit is equipped with 1 bed.
Room size:
Deluxe Queen Room - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
King Room Description, photos, price, amenities
- waste bin,
- hardwood/parquet flooring,
- non-feather pillow (synthetic),
- extra-long beds (over 2 metres),
- bedside socket,
- mosquito net,
- wardrobe/closet
- shower,
- toilet paper,
- private bathroom,
- bathtub
- dining area,
- full kitchen,
- dining table
- towels
- view,
- garden view
- access to private pool (for executive/suite guests),
- evening complimentary snacks and drinks in executive lounge (included with room)
The double room's kitchen is available for cooking and storing food. The spacious double room features a dining area, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit is equipped with 1 bed.
Room size:
King Room - 35 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 2
Standard Queen Room Description, photos, price, amenities
- waste bin,
- mosquito net,
- non-feather pillow (synthetic),
- bedside socket
- toilet paper,
- private bathroom,
- shower,
- bathtub
- dining table,
- dining area,
- full kitchen
- towels
- garden view,
- view
- access to private pool (for executive/suite guests),
- evening complimentary snacks and drinks in executive lounge (included with room)
The double room includes a private bathroom fitted with a bath and a shower. The double room's kitchen is available for cooking and storing food. The double room features a dining area and garden views. The unit is equipped with 1 bed.
Room size:
Standard Queen Room - 25 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Double or Twin Room with Garden View Description, photos, price, amenities
- waste bin,
- bedside socket,
- non-feather pillow (synthetic),
- dressing room,
- wardrobe/closet,
- mosquito net
- shower,
- bathtub,
- private bathroom,
- toilet paper
- full kitchen,
- dining area,
- dining table
- towels
- view,
- garden view
- evening complimentary snacks and drinks in executive lounge (included with room),
- access to private pool (for executive/suite guests)
The spacious twin/double room provides a dining area, a wardrobe, as well as a private bathroom featuring a bath and a shower. The twin/double room's kitchen is available for cooking and storing food. The twin/double room offers a dressing room and garden views. The unit provides 2 beds.
Room size:
Double or Twin Room with Garden View - 40 m2
Bedroom 1 – Large bed (King size)
Max persons: 4
Queen Room Description, photos, price, amenities
- bedside socket,
- wardrobe/closet,
- waste bin,
- mosquito net,
- non-feather pillow (synthetic)
- toilet paper,
- bathtub,
- private bathroom,
- shower
- dining area,
- dining table,
- full kitchen
- towels
- garden view,
- view
- access to private pool (for executive/suite guests),
- evening complimentary snacks and drinks in executive lounge (included with room)
The double room's kitchen is available for cooking and storing food. The double room features a dining area, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit is equipped with 1 bed.
Room size:
Queen Room - 25 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Queen Room with Garden View Description, photos, price, amenities
- mosquito net,
- non-feather pillow (synthetic),
- bedside socket,
- wardrobe/closet,
- waste bin
- shower,
- toilet paper,
- bathtub,
- private bathroom
- full kitchen,
- dining table,
- dining area
- towels
- garden view,
- view
- evening complimentary snacks and drinks in executive lounge (included with room),
- access to private pool (for executive/suite guests)
The double room offers a dining area, a wardrobe, as well as a private bathroom boasting a bath and a shower. The double room's kitchen is available for cooking and storing food. The double room has garden views. The unit is equipped with 1 bed.
Room size:
Queen Room with Garden View - 25 m2
Bedroom 1 – Large bed (King size)
Max persons: 2
Bungalow with Garden View Description, photos, price, amenities
- non-feather pillow (synthetic)
- toilet paper,
- shared bathroom (outside the room)
- towels
The unit is furnished with 2 beds.
Room size:
Bungalow with Garden View - 12 m2
Bedroom 1 – Single bed
Max persons: 2
Choose your ideal room at Portal Xibalba
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Deluxe Queen Room
- King Room
- Standard Queen Room
- Double or Twin Room with Garden View
- Queen Room
- Queen Room with Garden View
- Cottage with Garden View
- Bungalow with Garden View
- Family Room with Balcony
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Reviews will help you better prepare for a pleasant stay!
Facilities and services
General property information
parking available, complimentary parking, on-site parking, private parking area
On-site activities & leisure
hiking trails accessible
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
children's meals, fresh fruit selection
Pools, spa & wellness
massage therapies, outdoor bathing area, comprehensive full body massage, guided yoga sessions
Transport & getting around
on-street parking
Reception & guest support
baggage hold, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, on-site chapel or shrine, rooftop sun deck, communal kitchen facilities, patio/outdoor seating, designated picnic spot
Business & conference facilities
conference and banquet facilities
Other property amenities
smoke-free rooms, spacious family rooms, allocated smoking zone, standard key entry
Property safety & security
readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, comprehensive first-aid kit accessible
Social distancing guidelines
secure cashless payment methods accepted
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, option to decline room cleaning services during stay
Food & drink safety
all dining ware (plates, cutlery, glasses) fully sanitised
Internet access
Complimentary wi-fi property-wide! The property offers internet services with both standard and free WiFi options.
Guest parking
Complimentary guest parking! Free parking is offered on site with both private and street parking options.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 20:00 hours
Check-outFrom 11:00 Until 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
Guest reviews
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