Score from 474 reviews
- Srimath Kuda Ratwatte Mawatha, 20000 Kandy,
Sri Lanka - 
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Highlights
Stylish bar and lounge
Non-smoking rooms available
Complimentary guest parking
Daily room cleaning service
Air-conditioned public areas and rooms
Modern fitness centre
Stylish bar and loungeNon-smoking rooms availableComplimentary guest parkingDaily room cleaning serviceAir-conditioned public areas and roomsModern fitness centrePerched 500 meters above sea level, the hotel features an impressive outdoor swimming pool. The air-conditioned rooms are designed with spacious layouts, high-quality bedding, and tasteful furnishings. Each accommodation includes a minibar, facilities for making tea or coffee, and a television with cable channels.
The Panorama Restaurant offers a diverse international menu, while the Cafe C specializes in continental cuisine. For lighter fare and refreshing drinks, guests can visit The Lounge.
Visitors can take a relaxing dip in the outdoor pool. Complimentary Wi-Fi is accessible throughout the property. The hotel’s tour desk is available to assist in arranging visits to popular sites, including the Pinnawala Elephant Orphanage.
24th December & 31st December supplement may apply for the Gala Dinners.
Please note all confirmed reservations will be billed in USD.
Please present the same credit card used to guarantee your booking when checking in / making payment at the resort.
If you are making payment using another card holder's credit card, kindly provide the following to the resort prior to your arrival:
1) Authorization letter with card holder's signature
2) Copy of the card holder's card (front and back of card with card holder's signature)
3) Copy of the card holder’s passport or driver’s license
Please note that the resort may contact the cardholder for verification purposes.
Please note all cancellations will be charged inclusive of taxes.
A triple room can only consist of a maximum of one double bed and one single bed OR three single beds.
Please note the following check in/out times on the 5th and 6th of May 2018:
05th May: Check out at 09.00 am
06th May: Check in after 04.00 pm
For your reference, please note that we will be charging an additional 2.56% of the total rate for arrivals, effective from the 1st of October onwards, in the event that the final room bill will be paid in LKR.Please inform in advance of your expected arrival time. At Cinnamon Citadel Kandy, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Cinnamon Citadel Kandy, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Cinnamon Citadel Kandy, all special requests are subject to availability and may incur additional charges.
Deluxe King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
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- interconnecting rooms available,
- seating area,
- fireplace,
- pool towels (in room),
- fan,
- ironing facilities (iron and ironing board),
- iron,
- clothes rack,
- carpeted floor,
- baby cot/crib,
- safe deposit box,
- bedside socket,
- work desk,
- tumble dryer (for clothes),
- wardrobe/closet,
- air conditioning
- private bathroom,
- shower,
- shower cap,
- toothbrush,
- slippers,
- bathtub,
- bathrobe,
- hairdryer,
- bathtub or shower,
- body soap,
- toilet,
- bidet,
- toilet paper,
- shampoo,
- complimentary toiletries,
- conditioner
- television (tv),
- flat-screen tv,
- satellite tv channels,
- cable tv channels,
- telephone
- outdoor furniture (on balcony/patio),
- electric kettle,
- bottled water,
- minibar,
- tea and coffee making facilities,
- wine glasses
- wake-up service,
- towels,
- key access,
- wake-up call/alarm clock
- view,
- balcony,
- mountain view
- upper floors accessible by lift (to room),
- lift access (to room),
- entire unit wheelchair accessible
- smoke detector,
- fire extinguisher (in room/apartment)
- hand sanitiser (in room)
Rooms are spacious and have DVD players. They also have a cable TV, minibar and tea/coffee maker.
Room size:
Deluxe King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) - 49 m2
Bedroom 1 – Double bed
Max persons: 4 
Superior King Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
- iron,
- safe deposit box,
- fireplace,
- work desk,
- baby cot/crib,
- clothes rack,
- bedside socket,
- pool towels (in room),
- tumble dryer (for clothes),
- ironing facilities (iron and ironing board),
- wardrobe/closet,
- air conditioning,
- seating area,
- fan,
- carpeted floor
- shower,
- bathtub,
- bathtub or shower,
- toilet,
- complimentary toiletries,
- body soap,
- private bathroom,
- shampoo,
- bidet,
- shower cap,
- toothbrush,
- conditioner,
- hairdryer,
- toilet paper
- television (tv),
- flat-screen tv,
- satellite tv channels,
- cable tv channels,
- telephone
- minibar,
- electric kettle,
- tea and coffee making facilities,
- outdoor furniture (on balcony/patio),
- wine glasses,
- bottled water
- bed linen,
- key access,
- towels,
- wake-up service,
- wake-up call/alarm clock
- garden view,
- balcony,
- terrace,
- view
- fire extinguisher (in room/apartment),
- smoke detector
- hand sanitiser (in room)
The fireplace is a top feature of this double room. The spacious double room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath. The unit is equipped with 1 bed.
Room size:
Superior King Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) - 39 m2
Bedroom 1 – Double bed
Max persons: 4
Superior King Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
- seating area,
- iron,
- carpeted floor,
- clothes rack,
- ironing facilities (iron and ironing board),
- pool towels (in room),
- air conditioning,
- fireplace,
- baby cot/crib,
- tumble dryer (for clothes),
- wardrobe/closet,
- safe deposit box,
- bedside socket,
- fan,
- work desk
- toilet,
- toilet paper,
- shower,
- private bathroom,
- hairdryer,
- shampoo,
- body soap,
- bathtub or shower,
- bathtub,
- bidet,
- shower cap,
- conditioner,
- toothbrush,
- complimentary toiletries
- flat-screen tv,
- satellite tv channels,
- television (tv),
- telephone,
- cable tv channels
- tea and coffee making facilities,
- electric kettle,
- minibar,
- bottled water,
- outdoor furniture (on balcony/patio),
- wine glasses
- wake-up service,
- towels,
- key access,
- wake-up call/alarm clock
- mountain view,
- view,
- balcony
- entire unit wheelchair accessible,
- ground floor unit,
- upper floors accessible by lift (to room)
- fire extinguisher (in room/apartment),
- smoke detector
- hand sanitiser (in room)
Room has cable TV, minibar and tea/coffee maker.
Room size:
Superior King Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) - 39 m2
Bedroom 1 – Double bed
Max persons: 4
Superior King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
- fireplace,
- fan,
- seating area,
- carpeted floor,
- wardrobe/closet,
- baby cot/crib,
- bedside socket,
- ironing facilities (iron and ironing board),
- work desk,
- clothes rack,
- tumble dryer (for clothes),
- iron,
- pool towels (in room),
- air conditioning,
- safe deposit box
- private bathroom,
- complimentary toiletries,
- bathtub,
- conditioner,
- toothbrush,
- bathtub or shower,
- hairdryer,
- toilet paper,
- shower,
- toilet,
- body soap,
- bidet,
- shampoo,
- shower cap
- telephone,
- flat-screen tv,
- satellite tv channels,
- television (tv),
- cable tv channels
- tea and coffee making facilities,
- outdoor furniture (on balcony/patio),
- wine glasses,
- electric kettle,
- minibar,
- bottled water
- key access,
- towels,
- wake-up call/alarm clock,
- wake-up service,
- bed linen
- view,
- mountain view,
- balcony,
- river view
- fire extinguisher (in room/apartment),
- smoke detector
- hand sanitiser (in room)
This double room's standout feature is the fireplace. The spacious double room offers air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath. The unit provides 1 bed.
Room size:
Superior King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) - 39 m2
Bedroom 1 – Double bed
Max persons: 4
Superior Twin Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
The unit provides 2 beds.
Bedroom 1 – Single bed
Max persons: 4
Superior Twin River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
The unit is furnished with 2 beds.
Bedroom 1 – Single bed
Max persons: 4
Superior Twin Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
The unit is furnished with 2 beds.
Bedroom 1 – Single bed
Max persons: 4
Deluxe Twin River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking) Description, photos, price, amenities
The unit is furnished with 2 beds.
Bedroom 1 – Single bed
Max persons: 4
Choose your ideal room at Cinnamon Citadel Kandy
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Deluxe King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior King Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior King Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior Twin Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior Twin River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior Twin Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Deluxe Twin River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Reviews will help you better prepare for a pleasant stay!
Facilities and services
General property information
parking available, complimentary parking, on-site parking, wi-fi throughout the property
On-site activities & leisure
table tennis facilities, darts board, hiking trails accessible, on-site water sports, badminton gear, local culture tours or classes, live music and performances
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, take-away lunches, café/snack bar, special dietary menus (on request), children's meals, child-friendly buffet, selection of wine/champagne, fresh fruit selection, on-site coffee shop
Pools, spa & wellness
gym/fitness studio, sunbeds and beach chairs, shade umbrellas, fitness activities, dedicated kids' pool
Transport & getting around
convenient airport shuttle, airport transfer (surcharge applies), secure parking garage, disabled-access parking
Reception & guest support
24/7 front desk, valet parking service, currency exchange service, excursion booking desk, baggage hold, guest concierge services, secure lockers
Shared spaces for guests
access to hotel garden, outdoor terrace area, rooftop sun deck, guest lounge / tv room, patio/outdoor seating, designated picnic spot
Family & entertainment
professional babysitting/childcare, dedicated entertainment team, scheduled evening entertainment, selection of board games/puzzles, children's outdoor recreation equipment
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities
Other property amenities
smoke-free rooms, accessible guest facilities, elevator access, individually controlled air conditioning, allocated smoking zone, standard key entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, complimentary face masks available for guests
Social distancing guidelines
secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking, including a parking garage and accessible parking spaces.
Check-in, check-out, and payment policies
Check-inFrom 14:00 hours
Check-outUntil 12:00 hours
Children and extra bedsChildren from 0 to 11 years old pay 10.00 USD per night using extra bed. Children from 0 to 5 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
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Frequently Asked Questions (FAQ)
- Deluxe King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior King Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior King Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior King River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior Twin Garden View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior Twin River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Superior Twin Room - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
- Deluxe Twin River View - Pick 1 Free Activity (30 Mins Boat Ride, 20 Mins Archery, 30 Mins Kayaking)
