Score from 1331 reviews
- South Quay,, PL28 8BL Padstow,
United Kingdom - 
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Highlights
Complimentary wi-fi property-wide
On-site restaurant
Non-smoking rooms available
Stylish bar and lounge
Complimentary wi-fi property-wideOn-site restaurantNon-smoking rooms availableStylish bar and loungeWith satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have views of the harbour or the estuary.
Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients.
The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory.
Padstow’s bustling centre is less than 5 minutes’ walk away.
Please note, photographs are only a representation. Our rooms are just as unique as the buildings and locations they’re in. You may find that your room differs in style, but you can be sure of a warm welcome, comfy bed, and delicious dishes when you stay with us.
Please note the lead guest must be 18 years and older.
You must show a valid photo ID upon check-in.
Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.
There is scaffolding outside some of the Value and Double rooms until 18th March 2024.Bar is closed from 2025-12-25 until 2025-12-25
Double Room with Town View Description, photos, price, amenities
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- carpeted floor,
- non-feather pillow (synthetic),
- hypoallergenic pillow,
- private entrance,
- ironing facilities (iron and ironing board),
- heating
- body soap,
- toilet,
- private bathroom,
- conditioner,
- shampoo,
- hairdryer,
- toilet paper,
- shower,
- bathtub or shower,
- complimentary toiletries
- flat-screen tv,
- satellite tv channels,
- telephone,
- television (tv)
- electric kettle,
- tea and coffee making facilities
- bed linen,
- towels,
- wake-up service,
- key access
- view,
- sea view
Overlooking Padstow Harbour, this room offers an en suite bathroom and a refreshment tray. Comfy rooms with views over the town, harbour and estuary beyond. (Being right in the heart of the town, there may be some noise during the day and evening.)
Room size:
Double Room with Town View - 16 m2
Bedroom 1 – Double bed
Max persons: 2 
Double Room Description, photos, price, amenities
- hypoallergenic pillow,
- ironing facilities (iron and ironing board),
- non-feather pillow (synthetic),
- heating,
- carpeted floor,
- private entrance
- shower,
- body soap,
- private bathroom,
- hairdryer,
- bathtub or shower,
- toilet paper,
- complimentary toiletries,
- shampoo,
- conditioner,
- toilet
- television (tv),
- telephone,
- flat-screen tv,
- satellite tv channels
- electric kettle,
- tea and coffee making facilities
- towels,
- key access,
- wake-up service,
- bed linen
With internal/street views, this room includes an en suite bathroom and a refreshments tray. Comfy rooms at the rear of the Inn overlooking adjacent buildings. (Being right in the heart of the town, there may be some noise during the day and evening.)
Room size:
Double Room - 16 m2
Bedroom 1 – Double bed
Max persons: 2
Twin Room with Sea View Description, photos, price, amenities
- non-feather pillow (synthetic),
- hypoallergenic pillow,
- carpeted floor,
- ironing facilities (iron and ironing board),
- private entrance,
- heating
- conditioner,
- bathtub or shower,
- complimentary toiletries,
- private bathroom,
- shampoo,
- toilet,
- hairdryer,
- shower,
- body soap,
- toilet paper
- television (tv),
- flat-screen tv,
- satellite tv channels,
- telephone
- electric kettle,
- tea and coffee making facilities
- towels,
- bed linen,
- key access,
- wake-up service
Overlooking Padstow Harbour, this room offers an en suite bathroom and a refreshment tray. Comfy rooms with views over the town, harbour and estuary beyond. (Being right in the heart of the town, there may be some noise during the day and evening.)
Room size:
Twin Room with Sea View - 16 m2
Bedroom 1 – Single bed
Max persons: 2
Twin Room Description, photos, price, amenities
- carpeted floor,
- hypoallergenic pillow,
- non-feather pillow (synthetic),
- heating,
- private entrance,
- ironing facilities (iron and ironing board)
- shower,
- toilet,
- hairdryer,
- shampoo,
- bathtub or shower,
- toilet paper,
- conditioner,
- complimentary toiletries,
- body soap,
- private bathroom
- telephone,
- flat-screen tv,
- television (tv),
- satellite tv channels
- tea and coffee making facilities,
- electric kettle
- wake-up service,
- towels,
- key access,
- bed linen
This twin room features a private entrance, tea/coffee maker and electric kettle. Comfy rooms at the rear of the Inn overlooking adjacent buildings. (Being right in the heart of the town, there may be some noise during the day and evening.)
Room size:
Twin Room - 16 m2
Bedroom 1 – Single bed
Max persons: 2
Standard Double Room Description, photos, price, amenities
- non-feather pillow (synthetic),
- private entrance,
- heating,
- ironing facilities (iron and ironing board),
- hypoallergenic pillow,
- carpeted floor
- body soap,
- hairdryer,
- toilet,
- complimentary toiletries,
- shampoo,
- conditioner,
- private bathroom,
- toilet paper,
- bathtub or shower,
- shower
- satellite tv channels,
- television (tv),
- flat-screen tv
- electric kettle,
- tea and coffee making facilities
- towels,
- wake-up service,
- bed linen,
- key access
With internal/street views, this room includes an en suite bathroom and a refreshments tray. Bijou rooms which are located near busier areas and may experience some noise from the kitchen and deliveries.
Room size:
Standard Double Room - 15 m2
Bedroom 1 – Double bed
Max persons: 2
Two-Bedroom Apartment Description, photos, price, amenities
- washing machine,
- wardrobe/closet,
- non-feather pillow (synthetic),
- tumble dryer (for clothes),
- hypoallergenic pillow
- toilet,
- toilet paper,
- hairdryer,
- shower,
- private bathroom
- cd player,
- dvd player,
- radio,
- games console – xbox 360,
- flat-screen tv
- refrigerator,
- dishwasher,
- stovetop,
- electric kettle,
- oven,
- wine glasses,
- full kitchen
- towels,
- key access,
- bed linen
- sea view
This apartment features a dishwasher, washing machine and oven. The barn conversion has been carried out to a high standard resulting in a first floor apartment that is spacious and comfortable, with well equipped facilitices, and rooms all decorated with sumptuous cottons, wooden floors and contemporary features.
Room size:
Two-Bedroom Apartment - 40 m2
Bedroom 1 – Double bed
Bedroom 2 – Single bed, Extra-large double bed (Super-king size)
Max persons: 5
Choose your ideal room at The Old Custom House
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Double Room
- Double Room with Town View
- Twin Room with Sea View
- Twin Room
- Standard Double Room
- Two-Bedroom Apartment
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, hotel bar, special dietary menus (on request), children's meals, selection of wine/champagne
Reception & guest support
invoices available
On-site shops & services
on-site barber/beauty salon
Other property amenities
smoke-free rooms, in-room heating, entirely non-smoking property, exclusively for adults, convenient pet bowls, standard key entry
Property safety & security
integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, comprehensive first-aid kit accessible
Social distancing guidelines
secure cashless payment methods accepted, strict adherence to physical distancing guidelines
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised
Internet access
Complimentary wi-fi property-wide! The property offers internet services with both standard and free WiFi options.
Guest parking
Details about parking facilities are not available.
Check-in, check-out, and payment policies
Check-inFrom 16:00 Until 21:00 hours
Check-outFrom 08:00 Until 11:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
Photo gallery
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