Score from 90 reviews
- Calle 86 Sur Santa Cruz Palomeque, 97315 Mérida,
Mexico - 
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Gallery Hacienda Santa Cruz Merida: See us up close!
Highlights
On-site restaurant
Luxurious spa and wellness centre
Stylish bar and lounge
Swimming pool complex
Air-conditioned public areas and rooms- Private, monitored parking area
On-site restaurantLuxurious spa and wellness centreStylish bar and loungeSwimming pool complexAir-conditioned public areas and roomsPrivate, monitored parking areaThe famous Mayan ruins of Chichen Itza are situated 130 km to the southwest, while the Uxmal ruins can be reached in about an hour by car to the south. Mérida International Airport, which offers flights to major Mexican cities such as Mexico City and Cancún, as well as international destinations like Miami, Houston, and La Havana, is conveniently located just 10 minutes away by car.
All guest rooms are situated in the Casa Principal, the main house of the former estate. Each room boasts a distinct décor, featuring vibrant textiles or brightly painted walls. Amenities include a ceiling fan, air conditioning, a dressing room, and a private bathroom.
Dining options are available at the Casa de Maquina restaurant, located in the historic machine house. This venue includes a terrace, bar, and swimming pool, offering a menu that features Mexican and French-Creole cuisine, along with Asian and Italian dishes.
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Rooms at Hacienda Santa Cruz Merida
Deluxe Room
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- mosquito net,
- clothes rack,
- interconnecting rooms available,
- safe deposit box,
- iron,
- pool towels (in room),
- waste bin,
- wardrobe/closet,
- air conditioning,
- seating area,
- fan,
- ironing facilities (iron and ironing board)
- body soap,
- conditioner,
- shampoo,
- bathtub or shower,
- private bathroom,
- shower,
- hairdryer,
- complimentary toiletries,
- toilet,
- toilet paper
- flat-screen tv,
- cable tv channels,
- television (tv),
- telephone
- refrigerator,
- minibar,
- outdoor furniture (on balcony/patio),
- bottled water
- towels,
- wake-up service,
- wake-up call/alarm clock,
- key access
- view,
- garden view,
- patio
- ground floor unit,
- entire unit wheelchair accessible
These rooms offer garden views and are located in the old part of the Hacienda. They offer air conditioning, private bathroom, minibar, safe, telephone and television.
Room size:
Deluxe Room - 35 m2
Bedroom 1 – Large bed (King size)
Max persons: 2 
Reviews
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Amenities at Hacienda Santa Cruz Merida
General property information
parking available, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
cycling routes, guided walking tours, guided bike tours, special themed dinners
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, selection of wine/champagne, fresh fruit selection, on-site coffee shop
Pools, spa & wellness
sauna access, spa & wellness sanctuary, massage therapies, hot tub / jacuzzi access, outdoor swimming pool, communal bathhouse, sunbeds and beach chairs, shade umbrellas, salon & beauty treatments, rejuvenating facial treatments, professional waxing services, revitalising body treatments, exfoliating body scrub, full spa amenities, relaxing steam room, spa relaxation lounge, curated spa/wellness packages, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, romantic couples massage, invigorating head massage, soothing hand massage, comprehensive full body massage, main swimming pool, general swimming pool access
Transport & getting around
shuttle service (surcharge applies), general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, excursion booking desk, baggage hold, guest concierge services, individual check-in/check-out, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, on-site chapel or shrine, rooftop sun deck, patio/outdoor seating, designated picnic spot
Cleanliness & housekeeping
guest laundry service, efficient ironing service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities, business services center, fax and photocopying services
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, individually controlled air conditioning, allocated smoking zone, full wheelchair accessibility, standard key entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking, including a dedicated private parking area.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 23:00 hours
Check-outFrom 11:00 Until 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methods
Important informationAt Hacienda Santa Cruz Merida, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Hacienda Santa Cruz Merida, all special requests are subject to availability and may incur additional charges.
Location and nearby attractions
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