Score from 776 reviews
- 5ta Avenida Norte Entre 14 y 16, 77710 Playa del Carmen,
Mexico - 
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Gallery Tukan Hotel Playa del Carmen: See us up close!
Highlights
Sun-filled terrace
Complimentary wi-fi property-wide
Pets are welcome
Comfortable family rooms
Guest parking available
Swimming pool complex
Sun-filled terraceComplimentary wi-fi property-widePets are welcomeComfortable family roomsGuest parking availableSwimming pool complexOur accommodations include Standard Rooms, Deluxe Rooms, 1 & 2-bedroom suites, and Honeymoon Suites situated in the central buildings. For families, we also offer Family Suites in two additional buildings tucked away amidst nature. Each room and suite is equipped with air conditioning, a ceiling fan, and a safety box. Plus, you’ll enjoy flat-screen cable TV, a private bathroom with a shower, and a balcony or terrace to relax on.
Guests can unwind at our two pools, rejuvenate in the Jacuzzi, or stay active in the gym, which are all part of the general services at Tukan Hotels.
Don’t miss our La Ceiba Restaurant Buffet and Bar, where you’ll find breakfast, lunch, and dinner served buffet style, along with a variety of refreshing beverages and a fantastic terrace for outdoor dining.
The hotel is conveniently located near the main parks, cenotes, and attractions of the Riviera Maya. The ADO International Bus Station is just 900 meters away, while the Playa del Carmen Maritime Terminal is 1.1 km from the property.
For those flying in, Cozumel International Airport is 20 km away, and Cancún International Airport is about a 45-minute drive. Parking is available on a first-come, first-served basis.
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Rooms at Tukan Hotel Playa del Carmen
Two-Bedroom Deluxe
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- pool towels (in room),
- fan,
- air conditioning,
- waste bin,
- bedside socket,
- wardrobe/closet,
- non-feather pillow (synthetic),
- private pool with a view (with room/suite),
- clothes rack,
- safe deposit box
- body soap,
- conditioner,
- shampoo,
- private bathroom,
- toilet paper,
- shower,
- toilet
- flat-screen tv,
- cable tv channels
- key card access
- garden view,
- view,
- patio,
- balcony,
- terrace
- upper floors accessible by stairs only (to room)
Located in the central building, these air-conditioned rooms have a tropically coloured Mexican décor. You will find a ceiling fan, cable TV and a private balcony or terrace. Free WiFi is also included.
Room size:
Two-Bedroom Deluxe - 43 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 6 
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Amenities at Tukan Hotel Playa del Carmen
General property information
parking available, pets are welcome, complimentary parking, private parking area, wi-fi throughout the property
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, hotel bar
Pools, spa & wellness
outdoor swimming pool, year-round outdoor pool, children's shallow end, main swimming pool, general swimming pool access
Transport & getting around
on-street parking
Reception & guest support
24/7 front desk, guest concierge services, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area
Cleanliness & housekeeping
regular daily housekeeping
Other property amenities
smoke-free rooms, spacious family rooms, entirely non-smoking property, individually controlled air conditioning, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! Free parking is offered, featuring both private and street parking options.
Check-in, check-out, and payment policies
Check-inFrom 15:00 hours
Check-outUntil 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children from 1 years old.
PetsPets are not permitted.
Languages spoken
Contact methods
Important informationChildren´s discounts :
Room only:
Childrens 0 to 12 are free of charge Sharing room with parents (maximum 2 per room)
Childrens from 12 years and older pay as adults sharing room with parents.
Food & Beverages:
Childrens from 0 to 3 years old are free of charge in food & beverages at La Ceiba Restaurant
Childrens from 4 to 11 years old they get´s 50% in food and beverages at La Ceiba Restaurant
Please note that the use of safe has an extra cost.At Tukan Hotel Playa del Carmen, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Tukan Hotel Playa del Carmen, all special requests are subject to availability and may incur additional charges.
Please inform in advance of your expected arrival time. At Tukan Hotel Playa del Carmen, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
Location and nearby attractions
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