Score from 236 reviews
- Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, 77710 Playa del Carmen,
Mexico - 
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Highlights
Beachfront
Family rooms
Free WiFi
Non-smoking rooms
Parking on site
Restaurant
BeachfrontFamily roomsFree WiFiNon-smoking roomsParking on siteRestaurantYour comfort is prioritized with air-conditioned rooms featuring a wardrobe, a safety deposit box, a flat-screen TV, a private balcony, and a well-appointed bathroom with a shower. Rest assured, all rooms come with fresh bed linen and towels to enhance your stay.
For family fun, there’s a children’s playground and billiards for some friendly competition with friends or family. The friendly staff at the 24-hour front desk speaks German, English, Spanish, and French, so you can get assistance whenever needed.
Located just 1.1 km from the beautiful Playacar Beach and 3.1 km from ADO International Bus Station, Iberostar Waves Tucán is not far from everything. Plus, Cozumel International Airport is conveniently located 32 km away, with the option of a paid airport shuttle service for your ease.
Facing the beachfront, Iberostar Waves Tucán offers 5-star accommodation in Playa del Carmen and has a garden, terrace and restaurant. Among the various facilities of this property are a bar, water sports facilities and a tennis court.
Credit Card charge INFO:
The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.
An environmental fee of 32.57 mxn per night per room must be paid upon check-in.
The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.
Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.
Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.
Children policy:
From 0 - 2.99 years: Baby
From 3 - 12.99 years: Child paying child rate
From 13 years old: Adult Rate
Child Rates are available in the hotel reservations department.At Iberostar Waves Tucán, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Iberostar Waves Tucán, all special requests are subject to availability and may incur additional charges.
Choose your ideal room at Iberostar Waves Tucán
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Last Room Available
- Last Room Available Single Use
- Premium Promo Room
- Premium Promo Room Single Use
- Premium Room
- Premium Room Single Use
- Premium Accessible Room
- Premium Accessible Room Single Use
- Premium Pure Wellness
- Premium Pure Wellness Single Use
- Premium Tropical View
- Premium Tropical View Single Use
- Premium Near Pool
- Premium Near Pool Single Use
- Junior Suite
- Junior Suite Single Use
- Premium Near Beach
- Premium Near Beach Single Use
- Junior Suite Ocean Front
- Junior Suite Ocean Front Single Use
- Junior Suite Ocean Front Beach Access
- Junior Suite Ocean Front Beach Access Single Use
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
General
Non-smoking rooms, Family rooms, Lift, Safety deposit box, Non-smoking throughout, Air conditioning, WiFi available in all areas
Activities
Tennis court, Sauna, Fitness centre, Spa and wellness centre, Massage, Children's playground, Billiards, Hammam, Diving, Snorkelling, Entertainment staff, Water sport facilities on site, Kids' club, Beachfront, Evening entertainment, Tennis equipment, Beauty Services, Facial treatments, Waxing services, Make up services, Hair treatments, Manicure, Pedicure, Hair cut, Hair styling, Body treatments, Body scrub, Body wrap, Light therapy, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Fitness, Yoga classes, Fitness classes, Fitness/spa locker rooms, Beach, Live music/performance, Live sport events (broadcast), Archery
Services
Meeting/banquet facilities, 24-hour front desk, Airport shuttle, Babysitting/child services, Barber/beauty shop, Currency exchange, Tour desk, ATM/cash machine on site, Concierge service, Shuttle service (additional charge), Airport shuttle (additional charge), Shuttle service
Food & Drink
Restaurant, Bar, Breakfast in the room, Snack bar, Kid meals, Kid-friendly buffet
Outdoors
Garden, Terrace, Outdoor pool, Sun terrace, Outdoor pool (all year), Outdoor furniture, Picnic area
Pool and wellness
Sun umbrellas, Kids' pool, Swimming pool, Swimming Pool
Entertainment and family services
Indoor play area, Kids' outdoor play equipment
Safety & security
24-hour security, Key card access, Smoke alarms, Fire extinguishers
Internet
Free WiFi! The property offers internet services with free WiFi available in all areas.
Parking
Free parking! The property offers free on-site parking facilities. Electric vehicle charging station is available.
Check-in, check-out, and payment policies
Check-inFrom 15:00 hours
Check-outUntil 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
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