Score from 42 reviews
- Avenida 16 de Septiembre No 181 Colonia Centro, 77000 Chetumal,
Mexico - 
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Gallery Hotel Xcalak: See us up close!
Highlights
Complimentary wi-fi property-wide
Sun-filled terrace
Air-conditioned public areas and rooms
Daily room cleaning service
Guest parking available
Pets are welcome
Complimentary wi-fi property-wideSun-filled terraceAir-conditioned public areas and roomsDaily room cleaning serviceGuest parking availablePets are welcomeEach room at Hotel Xcalak is equipped with a flat-screen cable TV, air conditioning, and a private bathroom complete with toiletries. The decor is simple yet bright, creating a welcoming atmosphere that encourages relaxation.
Step outside, and you'll find yourself on Heroes Avenue, surrounded by delicious restaurants and unique shops. The hotel restaurant specializes in delightful Mexican cuisine, making it a great choice for a quick meal.
Additional amenities include laundry services and luggage storage, ensuring you have everything you need during your stay. For culture enthusiasts, the Mayan Culture Museum is just 150 meters away, and if you're up for a stroll, the beachfront promenade awaits you 250 meters from the hotel. Planning a trip to Belize? The ferry dock is only 2 km away, and Chetumal Airport is a quick 10-minute drive.
With just 16 rooms, Hotel Xcalak oozes charm and comfort. Located right next to the Taxi Union, you'll find it super convenient for hopping over to the famous Mayan Culture Museum or the bustling Heroes Avenue. If you're thinking of a fun day trip, both the ADO bus station and taxis to Bacalar Lagoon are just 500 meters away, while the Chetumal International Airport is a mere 3 km away.
And don’t forget, our kitchen is backed by the legendary Pantoja Restaurant, boasting 50 years of serving up top-notch Mexican dishes from 9 AM to 5 PM, Monday through Saturday. Come for the food, stay for the experience!
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Rooms at Hotel Xcalak
King Room
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- work desk,
- bedside socket,
- wardrobe/closet,
- non-feather pillow (synthetic),
- private entrance,
- iron,
- air conditioning
- shampoo,
- private bathroom,
- complimentary toiletries,
- shower,
- toilet paper,
- toilet
- television (tv),
- flat-screen tv,
- cable tv channels
- bottled water
- towels,
- key access,
- towels/bed linen (extra charge if not standard),
- wake-up service
- upper floors accessible by stairs only (to room)
- fire extinguisher (in room/apartment)
- individually controlled air conditioning for room
- hand sanitiser (in room)
This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit is equipped with 1 bed.
Room size:
King Room - 6 m2
Bedroom 1 – Extra-large double bed (Super-king size)
Max persons: 3 
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Amenities at Hotel Xcalak
General property information
parking available, pets are welcome, complimentary parking, wi-fi throughout the property
On-site activities & leisure
hiking trails accessible, guided walking tours, guided bike tours
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, breakfast served in room, take-away lunches, special dietary menus (on request), grocery delivery service
Transport & getting around
shuttle service (surcharge applies), local public transport passes, general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, currency exchange service, excursion booking desk, baggage hold, individual check-in/check-out, invoices available
Shared spaces for guests
outdoor terrace area, rooftop sun deck
Family & entertainment
child safety gates provided
Cleanliness & housekeeping
in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities
Other property amenities
smoke-free rooms, spacious family rooms, entirely non-smoking property, individually controlled air conditioning, allocated smoking zone, standard key entry
Property safety & security
round-the-clock security personnel, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! Free parking is offered.
Check-in, check-out, and payment policies
Check-inFrom 15:00 Until 00:00 hours
Check-outFrom 11:00 Until 12:00 hours
Children and extra bedsGuests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methods
Important informationLocation and nearby attractions
Photo gallery
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