Score from 430 reviews
Spacious room
Reviews will help you better prepare for a pleasant stay!
parking available, complimentary parking, on-site parking, private parking area
bar happy hour
comprehensive internet access
on-site restaurant, in-room dining service, hotel bar, special dietary menus (on request), children's meals, selection of wine/champagne, fresh fruit selection
sauna access, gym/fitness studio, heated indoor pool, year-round indoor pool, temperature-controlled/heated pool, relaxing steam room, fitness activities, changing rooms for fitness/spa, main swimming pool, general swimming pool access
on-site car rental, secure parking garage
24/7 front desk, quick check-in/check-out, currency exchange service, excursion booking desk, baggage hold, on-site atm, guest concierge services, individual check-in/check-out, secure lockers, invoices available
outdoor terrace area, rooftop sun deck, patio/outdoor seating
guest laundry service, professional dry cleaning, efficient ironing service, regular daily housekeeping
conference and banquet facilities, business services center, fax and photocopying services
smoke-free rooms, accessible guest facilities, elevator access, in-room heating, individually controlled air conditioning, allocated smoking zone, exclusively for adults, full wheelchair accessibility, restroom with support rails, raised toilet seat, bathroom emergency pull cord, secure key card entry
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
secure cashless payment methods accepted, strict adherence to physical distancing guidelines
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, option to decline room cleaning services during stay
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
The property provides internet services.
Complimentary guest parking! The property provides free on-site parking, including both private parking and a parking garage.
From 14:00 Until 00:00 hours
From 07:00 Until 12:00 hours
Children from 0 years old pay 288.00 CNY per night using extra bed. Children from 0 to 2 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
Pets are not permitted.
Check guest reviews about Sofitel Hangzhou Westlake - Few steps to West Lake, with panoramic lake view terrace
All reviews in one place!