Score from 268 reviews
- Shanzu, 00100 Mombasa,
Kenya - 
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Gallery Serena Beach Resort & Spa: See us up close!
Highlights
24/7 front desk support
Airport shuttle service
Private, monitored parking area- Stylish bar and lounge
Comfortable family rooms
Sun-filled terrace
24/7 front desk supportAirport shuttle servicePrivate, monitored parking areaStylish bar and loungeComfortable family roomsSun-filled terraceAll of the spacious, air-conditioned rooms feature Swahili-style décor with beds surrounded by a mosquito net. Each room is equipped with a TV, minibar and private bathroom.
Serena Hotel contains a variety of indoor and outdoor restaurants and bars, many of which play lively music. Room service is available and guests can enjoy a cocktail on their private balcony. Breakfast is served in the garden terrace.
A variety of outdoor activities are available including volleyball, pedalos, windsurfing and yachting. After an active day, guests can relax with a massage in the Maisha Spa and Health Club.
Free private parking is available on site and there is free Wi-Fi throughout. The 24-hour front desk can organise an airport shuttle to Moi Airport 18 km away.
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Rooms at Serena Beach Resort & Spa
Deluxe Twin Garden View Room
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- bedside socket,
- waste bin,
- baby cot/crib,
- wardrobe/closet,
- work desk,
- clothes rack,
- pool towels (in room),
- safe deposit box,
- mosquito net,
- air conditioning
- toilet,
- hairdryer,
- bathtub,
- slippers,
- bathrobe,
- complimentary toiletries,
- shampoo,
- shower cap,
- body soap,
- private bathroom,
- shower,
- bathtub or shower,
- toilet paper,
- conditioner
- telephone,
- satellite tv channels,
- flat-screen tv,
- television (tv)
- bottled water,
- electric kettle,
- tea and coffee making facilities
- bed linen,
- wake-up service,
- towels
- terrace,
- garden view,
- view,
- balcony
- walk-in shower (no step),
- upper floors accessible by stairs only (to room)
- board games/puzzles (in room)
- smoke detector,
- carbon monoxide detector
- individually controlled air conditioning for room
- hand sanitiser (in room)
This air-conditioned twin room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit is furnished with 2 beds.
Room size:
Deluxe Twin Garden View Room - 20 m2
Bedroom 1 – Single bed
Max persons: 2 
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Amenities at Serena Beach Resort & Spa
General property information
parking available, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
On-site activities & leisure
access to tennis court, nearby golf course (within 3 km), fishing opportunities, billiards table, table tennis facilities, windsurfing nearby, darts board, bowling alley access, scuba diving, squash court access, snorkeling trips, on-site water sports, tennis gear, beach access, wildlife safari drives, guided walking tours, special themed dinners, bar happy hour, local culture tours or classes, on-site cooking classes, live music and performances, live sports broadcasts, aerobics sessions
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, breakfast served in room, barbecue facilities, take-away lunches, café/snack bar, special dietary menus (on request), children's meals, child-friendly buffet, selection of wine/champagne, on-site coffee shop
Pools, spa & wellness
sauna access, gym/fitness studio, spa & wellness sanctuary, massage therapies, hot tub / jacuzzi access, outdoor swimming pool, year-round outdoor pool, prime beachfront location, sunbeds and beach chairs, shade umbrellas, full spa amenities, relaxing steam room, curated spa/wellness packages, fitness activities, guided yoga sessions, group fitness workouts, certified personal trainer, changing rooms for fitness/spa, dedicated kids' pool, main swimming pool, general swimming pool access
Transport & getting around
convenient airport shuttle, on-site car rental, shuttle service (surcharge applies), airport transfer (surcharge applies), airport meet and greet / pick up, convenient airport drop off, general shuttle transport
Reception & guest support
24/7 front desk, quick check-in/check-out, currency exchange service, excursion booking desk, baggage hold, guest concierge services, individual check-in/check-out, secure lockers, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, recreation/games lounge, rooftop sun deck, guest lounge / tv room, patio/outdoor seating
Family & entertainment
professional babysitting/childcare, outdoor children's play area, fun karaoke nights, dedicated entertainment team, scheduled evening entertainment, selection of board games/puzzles, secure indoor play zone, children's outdoor recreation equipment, child safety gates provided
Cleanliness & housekeeping
guest laundry service, professional dry cleaning, efficient ironing service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities, business services center, fax and photocopying services
On-site shops & services
convenience store/minimarket on premises
Other property amenities
smoke-free rooms, accessible guest facilities, spacious family rooms, individually controlled air conditioning, allocated smoking zone, standard key entry, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, complimentary face masks available for guests
Social distancing guidelines
secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.
Guest parking
Complimentary guest parking! The property offers free on-site parking, including a dedicated private parking area.
Check-in, check-out, and payment policies
Check-inFrom 14:00 hours
Check-outUntil 11:00 hours
Children and extra bedsChildren from 0 to 3 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methods
Important informationAt Serena Beach Resort & Spa, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Serena Beach Resort & Spa, all special requests are subject to availability and may incur additional charges.
At Serena Beach Resort & Spa, payment by bank transfer prior to arrival is mandatory. After booking at Serena Beach Resort & Spa, the property will contact you with further instructions.
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