Total Hotel Score
- Hokujo 4982-2, 399-9301 Hakuba,
Japan - 
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Highlights
Non-smoking property
Guest parking
Free WiFi throughout
Terrace
Non-smoking propertyGuest parkingFree WiFi throughoutTerraceInside, you'll find a spacious air-conditioned retreat with three cozy bedrooms and two well-appointed bathrooms, complete with a bath, shower, and hair dryer. Need to freshen up? Laundry service is also at your disposal.
Adventure awaits right outside your door with skiing and cycling opportunities nearby. Plus, there's a ski pass sales point and dedicated ski storage space available to make your winter escapades hassle-free.
Don’t forget, you’re also just 7 km from Hakuba Goryu Ski Resort and 13 km from Hakuba Cortina Ski Area. For your travel convenience, Matsumoto Airport is only 67 km away!
Please inform in advance of your expected arrival time. At Phoenix Cocoon by HHG, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Phoenix Cocoon by HHG, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Phoenix Cocoon by HHG, all special requests are subject to availability and may incur additional charges.
At Phoenix Cocoon by HHG, payment by bank transfer prior to arrival is mandatory. After booking at Phoenix Cocoon by HHG, the property will contact you with further instructions.
At Phoenix Cocoon by HHG, hen, stag, or similar parties are not accepted.
Choose your ideal room at Phoenix Cocoon by HHG
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Three-Bedroom Chalet
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
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Facilities and services
General
parking available, complimentary parking, on-site parking, private parking area, wi-fi throughout the property
Activities
skiing activities, cycling routes, ski equipment storage, ski lessons available, ski lift pass sales
Services
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Food & Drink
barbecue facilities
Transport
complimentary shuttle service, shuttle service (surcharge applies), on-street parking, disabled-access parking, general shuttle transport
Reception services
baggage hold, invoices available
Common areas
outdoor terrace area
Cleaning services
guest laundry service
Miscellaneous
smoke-free rooms, in-room heating, entirely non-smoking property, allocated smoking zone
Safety & security
strategically placed smoke detectors, readily available fire extinguishers
Safety features
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals
Physical distancing
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed
Cleanliness & disinfecting
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet
Free WiFi throughout! The property offers internet services with free WiFi available in all areas.
Parking
Free parking! Free parking is provided on site with options for private and street parking, as well as accessible parking spaces.
Check-in, check-out, and payment policies
Check-inFrom 16:00 hours
Check-outUntil 10:00 hours
Children and extra bedsChildren from 0 to 3 years old pay 3,500.00 JPY per night using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.
PetsPets are not permitted.
Languages spoken
Contact methodsMap
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