Mercury Suite CITY CENTRE Netflix Dedicated Workspace By Your Perfect Stay Short Lets Birmingham, バーミンガム

After the booking you should shortly receive a personal "guest area" link where you can fill in all required pre-check-in info, upload your ID/Passport, and settle the payment for the £150 security deposit.

We require a valid copy of the Driver's License or Passport. Just like a hotel, and for security purposes, the name on the ID should be the same on your Booking.com account.
***For third-party booking, we still require your ID and the ID of the guest who will be staying in our apartment.

For the security deposit, you should be reimbursed within 7-14 days after check-out depending on your bank processing time, and subject to an inspection of the property.

NOTE: the security deposit is held and then re-authenticated every 7 days and it will be released 3 days after check out. To avoid this you can send the £150 security deposit through bank transfer. However, the refund will be processed 7 days after the check out date.

We operate a self-check-in. The key should be collected from the store (key collection details will be visible on the guest portal)

If you would like an early check-in or late check-out please let us know. It's depending on availability.

Early check-in prices (IF AVAILABLE - PLEASE MESSAGE US):
9 AM - 12 PM - £49
1 PM - 1:30 PM - £30
2 PM - 2:30 PM - £20
3 PM - 4 PM - £9

Late check-out prices (IF AVAILABLE - PLEASE MESSAGE US):
11 AM - £20
11:30 AM – 12 PM - £30
12:30 PM – 1 PM -£40
2 PM - 5 PM - £60
5 PM onwards – Purchase cost of an extra night

HOUSE RULES:

***We provide one complimentary cleaning for long-term stays (24 nights and above)
***Cleaning fee is £59 for additional cleaning
***We don't provide extra towels, sheets, or bedding. You can request a replacement with a fee:
- £20 to replace the sheets
- £10 to replace a set of towels

***Guests will receive a Welcome Kit. The Welcome Kit gets you started on your vacation by providing a few additional necessities, such as:
Dish soap
Dishwasher pods
One kitchen sponge
Laundry detergent (for apartments with washer/dryer)
Two trash bags

In addition, the complimentary items below are provided as a convenience for when you first arrive. ADDITIONAL SUPPLIES WILL BE THE RESPONSIBILITY OF THE GUEST.

Two full rolls of toilet paper per bathroom
Travel-sized shampoo, conditioner, and bars of soap in each bathroom
One full roll of paper towels in the kitchen
Some tea, coffee, milk, sugar, and salt

***Parties or Events are not allowed. If guests are found to have had a party, which results in extra cleaning, guests will be responsible for an extra cleaning charge of £100
and guests will be asked to vacate the property immediately without a refund.

***NO SMOKING! NO VAPING! £200 fee will incur if there is a smoke odor in the unit.

***No loud disturbances, and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the unit without a refund.

***No additional guests on the property except for those declared on your reservation. Only registered guest/s are allowed in the unit. No visitors of any kind.ヘンパーティーやスタッグパーティー（男性または女性同士の独身最後のパーティー）などは禁止されています。

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